HazelBase

Legal

Terms of Service

Last updated: March 25, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the HazelBase platform and website located at https://www.HazelBase.com (the "Service"), operated by Kionin Inc., a Delaware corporation doing business as HazelBase ("Company," "we," "us," or "our").

"Customer," "you," or "your" refers to the individual or entity accessing or using the Service. By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

HazelBase is a business-to-business software-as-a-service (SaaS) platform that provides business and person data lookups, keyword monitoring, and analysis tools. The data available through the Service is collected from publicly available internet webpages. HazelBase does not purchase or license data from third-party data vendors.

Account access is provisioned immediately upon successful signup and, for paid plans, upon successful payment processing.

3. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years of age or the authorized representative of a business entity to use the Service. You agree to notify us immediately at [email protected] if you become aware of any unauthorized use of your account.

4. Subscription Plans and Billing

HazelBase offers the following subscription plans:

  • Free — $0/month
  • Business — $49/month
  • Plus — $249/month
  • Custom — Starting at $800/month (custom invoicing available)

All paid subscriptions are billed on a monthly basis and automatically renew each month until canceled. Your payment method is charged upon signup and on each monthly billing anniversary.

Charges on your credit card or bank statement may appear under any of the following billing descriptors: KIONIN INC., HAZELBASE, or HAZELBASE.COM.

Subscription credits are included with paid plans, renew at the start of each billing cycle, and expire at the end of that cycle. If you change plans, the change takes effect immediately and billing is prorated accordingly.

5. Cancellation

You may cancel your subscription at any time. No advance notice is required. You can cancel through either of the following methods:

Upon cancellation, your subscription will not renew at the next billing cycle. You will retain full access to your plan's features and credits through the end of your current billing period.

6. Refund Policy

HazelBase offers refunds under the following terms:

  • Eligibility: Refunds are available for any charge made within the past 30 days. Any customer is eligible for a refund regardless of usage.
  • Prorated refunds: If you cancel mid-billing cycle, you are entitled to a prorated refund for the unused portion of your billing period. Prorated refunds are guaranteed.
  • Unused credits: Unused subscription credits can be refunded upon request.
  • Fees: No fees, penalties, or deductions are retained on any refund.
  • Processing time: Refunds are processed within 5 business days to your original payment method.

To request a refund, contact us at [email protected] or call (415) 799-1969.

7. Acceptable Use

The Service is intended for legitimate business purposes, including growing your business, sales research, market analysis, and related professional activities. You agree to use the Service only for lawful purposes and in accordance with these Terms.

The following activities are expressly prohibited:

  • Sending unsolicited commercial messages (spam) or engaging in unlawful outreach
  • Unlawful scraping of third-party platforms or websites
  • Harassment, threats, or abusive conduct toward any person
  • Violating the terms of service of any third-party platform
  • Unlawful collection, processing, or use of personal data
  • Misuse of data obtained through the Service for any purpose that violates applicable law
  • Any activity that is fraudulent, deceptive, or harmful

We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without notice.

8. User Rights and Responsibilities

As a user of the Service, you agree to:

  • Use the Service in compliance with all applicable local, state, national, and international laws and regulations
  • Maintain accurate and up-to-date account and payment information
  • Accept responsibility for all activity that occurs under your account, including activity by other users within your organization
  • Not share your account credentials with unauthorized parties
  • Use data obtained through the Service in a lawful and ethical manner

Account termination: You may close your account at any time by contacting support at [email protected]. Upon account closure, your access to the Service will end and your data will be handled in accordance with our Privacy Policy.

9. Intellectual Property

Kionin Inc. and its licensors retain all intellectual property rights in and to the Service, including all software, content, designs, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

You may not:

  • Reproduce, duplicate, copy, sell, or redistribute any part of the Service
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Use the Service to build a competing product or service

10. Data Accuracy and Service Limitations

The data and information available through the Service is collected from publicly available sources and is provided on an "as-is" basis. While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, reliability, or timeliness of any data.

Generated outputs, including suggestions and analysis, are provided for informational purposes only. They should not be relied upon as professional, legal, financial, or other expert advice. You are responsible for independently verifying any information obtained through the Service before acting on it.

11. Disclaimer and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Kionin Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to Kionin Inc. during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this disclaimer will limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kionin Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

13. Modifications to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' written notice via email or through the Service before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

Non-material changes, such as corrections or clarifications, may take effect immediately. The "Last updated" date at the top of these Terms will be revised accordingly.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, the parties agree to submit to binding arbitration administered in accordance with the rules of the American Arbitration Association, with the arbitration conducted in Delaware. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Delaware. Claims eligible for small claims court may be brought in the appropriate small claims court.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.

16. Contact Information

If you have any questions about these Terms, please contact us: